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Twin Valley Zoo - Established 1989

Last Modified: November 21st, 2023


Welcome to Twin Valley Zoo, located in Brantford, Ontario.

Your privacy is of paramount importance to us. This policy details our practices in handling your personal information when you visit our website, twinvalleyzoo.com, and engage with our services. By using our site, you agree to the terms of this policy.

Collection of Personal Information

We collect personal information that you voluntarily provide during your interactions with our website, such as when you purchase tickets or contact us. This may include your name, email, address, and any other details you choose to provide. We use cookies for enhancing user experience, and you have the ability to manage these cookies on our site.

Use of Personal Information

The information collected is primarily used for processing ticket sales, marketing purposes, and improving our website. We do not disclose this information to third parties except for our partner, The Bold Bureau, for purposes of marketing, website improvement, and e-commerce system optimization.

Data Storage and Security

We store your personal information securely, using SSL encryption and other security measures provided by Webflow and Airtable servers. Your data is stored indefinitely until you request its removal.

User Rights

You have the right to access, correct, or delete your personal information that we hold. Please contact us through our website to exercise these rights. Note that we do not offer an opt-out for necessary data usage but provide cookie management options.

Cookies and Google Analytics

Our website uses various types of cookies and Google Analytics to understand and improve user experience and for marketing insights. We ensure that the use of such technologies is in compliance with privacy laws and user consent.

Links to Other Websites

Our website may include links to external sites. Please be aware that our privacy policy does not apply to these sites, and we are not responsible for their content or privacy practices.

Children's Privacy

Our website and online services are not targeted towards children under the age of 13, and we do not knowingly collect personal information from them. If we become aware of such collection, we will take steps to remove the information promptly.

Changes to the Privacy Policy

This policy may be updated periodically. Any changes will be indicated by the 'Last Modified' date at the top of this document.

Contact Information

For any questions or concerns regarding your privacy, please contact us at:

Twin Valley Zoo

84 Langford Church Road

Brantford, Ontario


+1 519-752-0607

Geographical Considerations

As a Canadian business operating under the jurisdiction of Ontario, we adhere to Canadian privacy laws, including PIPEDA, and any applicable Ontario regulations. By using our site, international users consent to our privacy practices.