FAQ

Please try to stick to the packed gravel paths during your visit. The Twin Valley Zoo is not liable for any injuries.

​

There are designated areas for eating and picnicking, with lots of open space to view all of our animals. Staying on path keeps the zoo safe for humans and animals. 🙂

Download our most accurate and detailed map yet here.

Bring your printed tickets or have them ready on your phone when you visit the zoo. We'll scan the QR code to grant you entry!

Daily admit tickets are limited to one entry per purchase, you can use or gift the daily admit ticket you purchase and it will be voided after entry.

All tickets are sold as-is and cannot be modified after purchase. There are no refunds for purchased tickets or passes.

You'll receive a confirmation email quickly, then tickets typically arrive in your inbox within 20 minutes of purchase. If not received, please check your spam folder and/or contact us for assistance.

Not on the website – Tickets can be gifted within the Tickets Portal accessible here, allowing you to either email or print a copy of the ticket with a name added. 

​

Season's Passes can be pre-registered there as well prior to entry, with an associated name and picture - this will allow us to pre-print your Season's Pass card prior to your first entry into the zoo, allowing for a simple first-visit and beyond.

Absolutely not! All children under the age of 2 are welcome to come without a ticket and they will be admitted for free with a paying adult or senior.

We're excited to announce the gates will open Saturday, April 25th, 2026 for the 2026 Season!

No, we do not host or offer special discount packages for people celebrating their birthday at the moment. Learn more in our Kids Zoone.

We do not host birthdays. We encourage you to bring your own event supplies such as a cake, drinks and reusable materials where possible. No balloons allowed.

​

For corporate events and/or partnerships, please contact the Zoo for more information.

Yes! Our large parking 🅿️ lot offers tons of room for cars and buses. If booking for a group or class, be sure to see our Groups & Classes page.

See our Groups & Classes page for more information on booking for organized groups & class trips. 

Our Goats 🐐 right outside the entrance/exit our are the perfect opportunity for petting. All other animals are not permitted to be pet or fed.

Besides getting up close to over 70 different species, there are opportunities to pet goats, adventure through a full playground, take a walk through the Nature Trail and much more. Download our all-new Zoo Map before visiting and you won't miss a thing.

Yes! You can find a changing table in our accessible ♿ washrooms located in the most the northern part of the Zoo.

Bathrooms are centrally located and can be found by the reptile room. Our bathrooms are fully accessible.

Our trained professionals in the Zoo Crew care for our 400 animals all-year round.

Check out all our animals!

Our Zoo Crew works all season to take care of the animals. Some animals, like our Grey Wolves and Bears, love the cooler weather. While our reptiles and birds like a warm home, all-year round.

The Twin Valley has been owned and operated by the Stallmann family since being established by in 1991.

Our family includes over 400 animals and 70 unique species. Get to know them best through our animal database put together by our Zoo Crew — including nerdy stats, conversation status and more!

The Twin Valley Zoo, founded by Tony and Henny (De Gooyer) Stallmann, was first open in 1991. Learn all about our founding and history on our About page.

We encourage you to download our All-New Zoo Map, bring re-useable water bottles and snacks, as well as any sunscreen or rain coats depending on the weather!

Boo in the Zoo is open to anyone with a regular Season's Pass or Daily Admit ticket.

Chef Hotdog will be around to sell hotdogs and hamburgers, and more! You are also welcome to bring your own food as well, as we have dedicated picnicking spots across the Zoo.

​

Alcohol is not permitted in the park.

Of course! We encourage everyone to dress up for our day of Halloween 🎃

​

With the above said, be mindful of any costumes that can be harmful to the animals - such as costumes with large amounts of glitter, or handheld items that children may be able to throw into animal enclosures. Thank you for keeping our animals safe and happy!

Absolutely! The Boo in the Zoo event promises enjoyment for all, making it a great event for the whole family.

The Boo in the Zoo event takes place in late October. Stay tuned for the specific date in 2026!

We currently do not have any job openings at the Twin Valley Zoo.

Yes! Located in the main entrance building, our gift shop includes range of toys, merchandise and everything for animal lovers.

We currently do not have any volunteer opportunities at the Twin Valley Zoo.

For the upcoming summer season, Twin Valley Zoo open from 9AM to 5PM throughout the week, with admissions ending an hour before the Zoo is closed.

Yes! There's a large playground located near Chef Hotdog / the northern part of the Zoo.

Currently information ℹ️ on visiting the Zoo can be found on our Educators Area page. You can also look to book your group or class for 2026 on our Booking page. We encourage you to also check out and explore our Animals database with your group or students.

Yes! We’ve prioritized expanding picnic areas around the Zoo. You’ll be able to find covered seating areas and over 30 picnic tables around Twin Valley.

Smoking of any kind, including vaping, is strictly prohibited. There is no smoking anywhere in the park. You are welcome to smoke at your vehicle, but please use the sand ashtrays provided next to the garbage’s.

​

Thank you for keeping our environment clean!

Please be advised that, as a public space, we cannot guarantee a peanut/tree-nut or allergen-free environment. Some of our wildlife are provided with peanuts/tree nuts as part of their diet.

Sorry! Unfortunately, any pets, including service animals, are not allowed on Park property due to animal well-being and safety - including the parking lot. Leaving animals in your vehicle is strictly prohibited.

You are welcome to bring your own picnic lunch We have picnic tables all over the park! Please don’t stand on them and remember to pick up all of your garbage!

​

Alcohol is not permitted in the park.

Yes. Our paths are all wide and hard-packed. However, the nature trail is rough terrain and is up to your own dissection.

Yes. We have plenty of free parking.

Twin Valley Zoo sits on 25 beautiful acres that include a five-acre wooded area, complete with a nature trail. The entire park takes approximately 2 1/2 to 3 hours to walk through, but you’re welcome to pack a picnic lunch and stay all day. Please no drones, barbeques, or tailgating.

We do not permit the feeding of animals at the Twin Valley Zoo! They all have a very important diets. Feeding animals any outside food is strictly forbidden and will result in your visit ending promptly.

No, balloons can often scare our birds and other animals - so they are strictly prohibited.